Refund policy

Refund

At Home Couture, we take pride in our Quality and Control. Refunds will be processed within 7 days from the date we receive the returned/exchanged items in our warehouse, and we will notify you about the eligibility of your request.

All refunds will be issued using the same payment method that was used to make the original payment.

Please note that any shipping, gift-wrapping, COD, or other charges incurred at the time of placing the order will not be refunded

No refund on sale items.

 

Return

How Do I Return/Exchange An Item?
We allow product returns or exchanges within 7 days from the date of delivery. If you wish to initiate a return or exchange request, please contact us by emailing help@homecouturecollective.in or sending a message via WhatsApp to +91 9873409941 Once your return/exchange request is successfully submitted, our team will review it, and if all conditions are met, we will arrange for a reverse pick-up.

Which Products Are Not Eligible For Return?

  • Return or exchange request made beyond 7 days from delivery.
  • Products returned without all original packaging, tags/labels, and other items included with the product during delivery.
  • Any item that has been used, washed, stained, or tampered with.
    Additional points to note:
  • You can cancel an order before it's shipped.
  • We may request images of the item/packaging to facilitate the return process.
  • If the main item comes with any free product/gift item/offer, they must be returned as well.
  • Each order allows only one return and exchange request.
  • Sale items are non-refundable.
  • Replacement and exchange are subject to stock availability. If a replacement is unavailable, we will issue a refund for the item.
  • If a return/exchange request is rejected after a physical quality check by our team, the customer is not eligible for return, refund, or exchange. If the customer wants to retain the merchandise, HCC will arrange for courier service to the required address, with the logistics and handling cost to be borne by the customer and paid in advance.
  • HCC retains the authority to decline or annul any order (preceding notification will be provided), modify product prices, or terminate a promotion/program at its exclusive judgment.